“I always feel very confident when discussing a potential project with one of my clients because I know Peak Answers will do a great job if research is required.”
Philip Lucas, Director, The Education Marketing Practice
Whilst Peak Answers has a wide sweep of experience, we would claim a particular depth of expertise in the following areas:
- Customer satisfaction research
- Brand awareness studies
- Business-to-business interviewing
- Hard-to-reach audiences
- Financial services research
- Qualitative recruitment
Telephone data collection
Whilst you pose the questions, we get you all the answers. Our highly skilled B2B interviewers are experienced at managing campaigns across all business sectors and at all levels. They are trained to deal with inbound call ‘gate keepers’ and make contact with the appropriate respondents for both quantitative and qualitative research and data collection.
If you wish to set up semi-structured or open surveys with a topic guide list of questions which also allow for related or tangential information gathering, we have the expertise to capture all relevant data elements.
Our team is well versed in the recruitment of suitable candidates for longer interview processes with greater depth and analysis. We can help you get the best out of your focus groups and workshops in both business and consumer audiences.
Our team is highly adept and adaptable to cover any topic or subject matter. This gives you the confidence that whether we are discussing energy supply, the performance of a pension provider or insurance claims feedback, we have the expertise to deal with respondents of all age demographics and backgrounds.
Our interviewers can manage research projects in different languages. We have experience of interviewing across the globe, from talking agriculture with farmers in Turkey to discussing health and safety with business managers in Peru.
Online data collection
Survey programming and hosting
If you need someone to manage your in-house programming of online surveys, email distribution and survey hosting, Peak Answers can make that run like clockwork.
We can take responsibility for the management of all your client customer satisfaction survey projects, maximising response rates across samples and categories.
General public interviewing
We can undertake panel-based research on your behalf, applying a range of demographic criteria amongst both the general public and ‘harder-to-reach’ audiences.
Management of all stages of the field process
Consultancy & project management
Peak Answers can provide advice, guidance, support and leadership on all aspects of your research, fieldwork and data collection.
We can help manage the survey process with in-house scripting for both computer assisted telephone interviewing (CATI) and online surveys.
Our established links with specialist sample suppliers means we can source the most appropriate contacts and give you access to the demographic and industry lists of people you need to approach.
Our accurate incorporation of coded responses into data files and the provision of clean verbatim, ‘word-for-word’ comments means that you get reliable feedback and high quality data.
If you are undertaking qualitative studies, we can provide you with clean, accurate transcriptions.
Our multilingual expertise and access to specialist providers means we can work for you across international borders.
Data file production
We can deliver you clean data in all the standard formats that you would expect, including Excel, TripleS and SPSS, or provide you with tabulated data in accordance with your specifications.
Through our links with research specialists, we can provide you with assistance with data interpretation including full reporting in either Powerpoint or Word.
Through our membership of the Artis Network, we have access to the local knowledge of a range of research partners across the globe.
“Peak Answers has a strong group of experienced B2B interviewers who get to grips with the more technical aspects of the research topic.”
Dave Hassall, Owner, DH Research Ltd
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